Refund policy

30-Day Money-Back Guarantee

At HerbalUKShop, customer satisfaction is our priority. If you are not completely satisfied with your Herbalife product purchase, you may return it within 30 days from the date of delivery for a full refund or an exchange.

To initiate a return, please contact us at info@herbalukshop.co.uk to request a Customer Refund Form. We will provide you with the return address and instructions. Kindly include the completed form together with the product when sending your return.

Product Exchange Policy

If you wish to exchange a product, you may do so within 30 days of receiving your order. This applies to all Herbalife Nutrition and personal care products purchased through HerbalUKShop.

Please contact our support team to arrange the exchange. We will guide you through each step of the process. Return shipping costs for approved exchanges will be covered by us.

Damaged or Faulty Items

If your order arrives damaged or faulty, please notify us within 30 days of delivery. We will arrange a replacement at no additional charge and provide instructions for returning the affected item. Return shipping costs for damaged or defective products will be covered by us.

Lost or Missing Returns

HerbalUKShop cannot be held responsible for returns that are lost or stolen during transit. We strongly recommend using a tracked and insured delivery service with proof of postage to ensure your return reaches us safely.

Processing Times

Once your return has been received and inspected at our warehouse, refunds or exchanges are generally processed within 2 working days. Please allow a short processing period between the delivery of your return and confirmation of receipt.